Privacy Policy
At Chiller House, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit chillerhouse.pk or contact us for our products and services.
Who We Are
Chiller House is a leading manufacturer and supplier of industrial chillers, HVAC systems, cooling towers, and related equipment, based in Lahore, Pakistan.
LOCATION..
Visit Us At
24*7 SERVICE..
Call Us On
Email Us
Mail Address
OFFICE HOURS..
Opening Time
- Mon – Sat : 10am – 8pm
- Sunday (Closed)
What Information We Collect
We collect two types of information:
A. Information You Provide Directly
When you fill out our contact form, request a quote, or reach out via phone or WhatsApp, we may collect:
- Your full name
- Email address
- Phone number
- Company name (if applicable)
- Your message or enquiry details
B. Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website (how you found us)
- Device type (mobile, desktop, tablet)
How We Use Your Information
We use the information we collect for the following purposes only:
| Purpose | Details |
|---|---|
| Responding to enquiries | To reply to your questions about our products and services |
| Providing quotations | To prepare and send pricing information you requested |
| Customer support | To assist you with after-sale service, maintenance, or spare parts |
| Improving our website | To understand how visitors use our site and improve the experience |
| Business communications | To send relevant updates about our products or services (with your consent) |
We do not sell, rent, or trade your personal information to any third party.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Required for the website to function correctly (e.g. contact form submission, navigation). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g. Google Analytics). These are anonymous and do not identify you personally.
- Functional Cookies: Remember your preferences to improve your experience on return visits.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Services
We may use trusted third-party services that collect or process data on our behalf, including:
- Google Analytics — Website traffic and behaviour analysis
- Google Maps — Displaying our location on the contact page
- WhatsApp Business — Customer communication via chat
- Hostinger — Website hosting and server infrastructure
Each of these services operates under their own privacy policies. We encourage you to review their policies separately.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
- SSL encryption (HTTPS) on all pages of our website
- Secure hosting infrastructure through Hostinger
- Limited internal access to personal data on a need-to-know basis
- Regular security monitoring and updates
While we take every precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
How Long We Retain Your Data
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected:
- Contact form submissions: Up to 2 years, or until the enquiry is resolved
- Customer records: Retained for the duration of our business relationship
- Analytics data: Aggregated and anonymised — retained indefinitely
You may request deletion of your data at any time by contacting us (see Section 9).
Your Rights
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Ask us to update or correct inaccurate information
- Right to Deletion: Request that we delete your personal data
- Right to Withdraw Consent: Opt out of any marketing communications at any time
- Right to Complain: Lodge a complaint with the relevant data protection authority in Pakistan
To exercise any of these rights, please contact us using the details in Section 9.
Embedded Content from Other Websites
Some pages on our website may include embedded content (such as videos, maps, or social media posts) from other websites. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content — as if you had visited those websites directly. Please refer to their individual privacy policies for more details.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: info@chillerhouse.pk.